NDIS Record Keeping Requirements Explained
Keeping proper documentation isn't just about good admin — it's a core part of NDIS compliance.
Here's a breakdown of what you need to know.
✅ What Documentation Is Required?
The NDIS Quality and Safeguards Commission expects providers to keep the following records:
Evidence of services delivered, outcomes, and participant responses.
Any accident, injury, or behavioural concern — no matter how minor — needs to be documented.
Including consent forms, risk assessments, goals, service agreements, and support plans.
Copies of qualifications, police checks, training records, and First Aid certificates.
Invoices, timesheets, payment claims (especially if NDIA-managed).
🕓 How Long Do You Need to Keep Records?
According to the NDIS Commission:
📅 Retention Periods
Must be kept for 7 years after the last interaction.
Must be retained for at least 7 years.
Should follow the ATO's recommendation: 5 years minimum.
Even if a participant leaves your service, you're still responsible for preserving their information securely.
🔐 How Should Records Be Stored?
You don't need to use paper folders anymore (thankfully), but you do need:
This is where quality NDIS software helps — letting you meet requirements without drowning in admin.
🧾 Why Good Record-Keeping Matters
Failing an audit due to missing or outdated notes can lead to sanctions or deregistration.
Up-to-date records support continuity of care and reduce risk.
Clean, structured documentation saves time and reduces duplication.
💡 Pro Tip
Good documentation isn't just ticking boxes — it's the backbone of safe, effective, and compliant care. By investing in solid record-keeping systems now, you're future-proofing your NDIS business.
Want to see how EMPWR Connect can streamline your documentation?Check out our Quality & Compliance features
Final Thought
Good documentation isn't just ticking boxes — it's the backbone of safe, effective, and compliant care. By investing in solid record-keeping systems now, you're future-proofing your NDIS business.
Ready to Master NDIS Documentation?
Let EMPWR Connect help you stay compliant and organized.
💡 Need Help with Documentation?
Discover how EMPWR Connect can help you meet all NDIS record keeping requirements with ease.
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