Privacy Policy

1.1 This Privacy Policy outlines how EMPWR Connect Pty Ltd ("EMPWR Connect", "we", "our", "us") collects, uses, stores, and protects personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1.2 By accessing and using the EMPWR Connect platform ("Platform"), you consent to the practices outlined in this Policy.

2.1 We may collect the following categories of personal information:

• User information such as name, email address, phone number, job title, and organisation;
• Participant and staff data including names, contact details, appointment notes, and uploaded documents;
• Usage data including IP addresses, browser types, and device information;
• Sensitive information such as health-related data where necessary to provide the services.

3.1 Personal information may be collected through:

• Account registration forms;
• Submission of onboarding or contact forms;
• Uploads and data entry on the Platform;
• Automated tracking technologies (cookies, session logs);
• Direct communication with EMPWR Connect support.

4.1 We collect personal information in order to:

• Operate and improve the Platform;
• Enable client and staff management features;
• Facilitate communication and customer support;
• Comply with applicable laws and regulations;
• Improve user experience and service quality.

5.1 All personal data is stored on secure infrastructure and encrypted both in transit and at rest.

5.2 EMPWR Connect takes reasonable steps to protect data from misuse, loss, unauthorised access, or disclosure.

5.3 Access to personal data is restricted to authorised personnel who require access to perform their duties.

6.1 EMPWR Connect does not sell or rent any personal information to third parties.

6.2 We may disclose personal information:

• With the consent of the user;
• To authorised team members within the user's organisation;
• To service providers contracted for hosting, analytics, or communications;
• Where required by law, court order, or lawful request of a regulatory authority.

7.1 Users have the right to access and request correction of their personal information held by EMPWR Connect.

7.2 Requests may be submitted via email to hello@empwrconnect.com.au.

7.3 Corrections will be made as soon as reasonably practicable.

8.1 Personal information is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

8.2 Users may request deletion of their data by contacting EMPWR Connect directly.

9.1 Some third-party service providers used by EMPWR Connect may store or process data outside of Australia.

9.2 In such cases, EMPWR Connect ensures that appropriate safeguards are in place to comply with the APPs.

10.1 We may use cookies and analytics tools to understand user behaviour and improve the Platform.

10.2 Users may manage cookie preferences via their browser settings.

11.1 EMPWR Connect may send relevant updates or service announcements to registered users.

11.2 Users may opt out of marketing communications at any time using the unsubscribe link or by contacting support.

12.1 Any privacy concerns should be directed to EMPWR Connect via email at hello@empwrconnect.com.au.

12.2 We will respond promptly and endeavour to resolve all complaints within a reasonable timeframe.

12.3 Unresolved complaints may be referred to the Office of the Australian Information Commissioner (OAIC).

13.1 EMPWR Connect may update this Privacy Policy from time to time.

13.2 Users will be notified of significant changes via email or platform notifications, and the latest version will be published on our website.